How We Collect and Use Information
We collect the following types of information about you:
Information you provide us directly:
We ask for certain information such as your name, address, phone number and e-mail address when you make a reservation with us. We may also retain any messages you send via email, and may collect information you provide on arrival. We use this information to secure your booking and these details are never shared with any third party.
Information we may receive from third parties:
We may receive information about you from third parties. For example, if you access our websites or Service through a third-party connection or log-in, for example, via Yell, by following a link. That third party may pass certain information about your use of its service to us. This information could include, but is not limited to, the user ID associated with your account, an access token necessary to access that service, any information that you have permitted the third party to share with us, and any information you have made public in connection with that service.
We may directly collect analytics data, or use third-party analytics tools and services, to help us measure traffic and usage trends for this website. These tools collect information sent by your browser or mobile device, including the pages you visit and other information that assists us in improving our website. We collect and use this analytics information in aggregate form such that it cannot reasonably be manipulated to identify any particular individual user.
When you visit our website, we may send one or more cookies — a small text file containing a string of alphanumeric characters — to your computer that uniquely identifies your browser and provides us information on your navigation through the site. A cookie may also convey information to us about how you use the website (e.g., the pages you view, the links you click and other actions you take on the Service). A persistent cookie remains on your hard drive after you close your browser. Persistent cookies may be used by your browser on subsequent visits to the site. Persistent cookies can be removed by following your web browser’s directions for removal. A session cookie is temporary and disappears after you close your browser. You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent.
Log file information:
Log file information is automatically reported by your browser or mobile device each time you access our website. Our servers automatically record certain log file information. These server logs may include anonymous information such as your web request, Internet Protocol ("IP") address, browser type, referring / exit pages and URLs, number of clicks and how you interact with links on the Service, domain names, landing pages, pages viewed, and other such information.
Clear gifs/web beacons information:
Our website does not use clear gifs to track user interaction.
Our website does not specifically track individual user location however our use of Google Analytics does provide an aggregated view of visitor locations.
Commercial and marketing communications:
We use the information we collect or receive, such as your email address, to communicate directly with you. Your details are not used for any other purpose and are not shared with any third parties.
Keeping your information safe:
Information/data collected about you via contact with us is not stored online or in cloud services and is processed specifically for the purposes of your accomodation booking only and is locally electronically secured.
We care about the security of your information, and use reasonable safeguards to preserve the integrity and security of all information collected.
Compromise of information:
In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with applicable laws and regulations.